Securus Technologies: A Leader in Innovative Communication in Correctional Facilities

Since its founding, Securus Technologies has carved out a name for itself as the leading provider of innovative correctional facilities communication services. This has seen the company receive positive feedback from its clients. Some of the comments ranged from emails and formal letters received from prison officers and communities directly involved with Securus across the United States. Through its technology, a facility customer was able to arrest a corrupt staff member using information obtained from phone calls. Securus successfully helped a correctional facility monitor calls containing information on inmate alcohol and drug selling, and use. It also helped in monitoring threats, suspicious conversations regarding cash transit and a civilian admitting to selling prescription drugs at a discount. While at another, the vendor of choice has committed to providing better incarceration services in quest to help in improvements and safety. Securus’ investigative tools have improved and made investigations less tedious.




Additionally, the reporting data has also helped in creating measures to curb the supply of contraband in correctional facilities. Investigative tools have also made it easy for staff members to conduct investigations where there is a complaint of harassment or potential threat to the facility’s security. Securus’ covert alert feature has also been effective in bringing a suspect into custody. Major milestones have also been realized in terms of evidence gathering which has helped in solving of cases and recovering of stolen items.


Company Profile


Securus Technologies Inc., founded in 1997, is among the world’s leading providers of detainee communications, government information management solutions and parole tracking. A leader in the provision of comprehensive, innovative technical solutions and responsive customer interactions, Securus strives to meet the needs of its clients. Its headquarters is in Dallas, Texas, with four subsidiaries in the Dallas and Atlanta, Georgia. The company is currently headed by Robert Pickens who serves as its president.


Securus Technologies Protecting Officers in Dangerous Prisons

My day working as a prison guard is extremely dangerous, and as our jails get more crowded each year, the inmates become more violent. The overcrowded conditions combined with the presence of gang members, and you have a volatile mix that could erupt in violence directed towards officers, inmates, visitors, and staff. To try and keep the peace between everyone behind those prison walls, we are making use of resources designed to give the officers back that advantage.


One area we used to struggle with is monitoring the inmate calls. These inmates have become very good at concealing their conversations while on the phone, especially when one officer is assigned to listening in on those calls. The inmates could flood the phones, making it near impossible for the officers to pay close enough attention to all that chatter.


Securus Technologies has changed the way we monitor all those inmate calls. The company is based in Texas, and the CEO says that all thousand of his employees are all committed to making the world safer. The company installed a new inmate call monitoring system that is capable of listening to all the calls being made, then alerting my fellow officers if specific chatter is heard. This allows my team to still be on the front lines while the software does the work of several of my team.


To date, the Securus Technologies system and LBS software has helped my team to identify how drugs were getting into our visitor center. The system alerted my team when a gang member put out the order for his soldiers to attack a rival gang member in the mess hall. Our team was even alerted when an inmate was talking about how he was being ordered to sell drugs to kick up to a higher-ranking gang member in our facility.