My day working as a prison guard is extremely dangerous, and as our jails get more crowded each year, the inmates become more violent. The overcrowded conditions combined with the presence of gang members, and you have a volatile mix that could erupt in violence directed towards officers, inmates, visitors, and staff. To try and keep the peace between everyone behind those prison walls, we are making use of resources designed to give the officers back that advantage.
One area we used to struggle with is monitoring the inmate calls. These inmates have become very good at concealing their conversations while on the phone, especially when one officer is assigned to listening in on those calls. The inmates could flood the phones, making it near impossible for the officers to pay close enough attention to all that chatter.
Securus Technologies has changed the way we monitor all those inmate calls. The company is based in Texas, and the CEO says that all thousand of his employees are all committed to making the world safer. The company installed a new inmate call monitoring system that is capable of listening to all the calls being made, then alerting my fellow officers if specific chatter is heard. This allows my team to still be on the front lines while the software does the work of several of my team.
To date, the Securus Technologies system and LBS software has helped my team to identify how drugs were getting into our visitor center. The system alerted my team when a gang member put out the order for his soldiers to attack a rival gang member in the mess hall. Our team was even alerted when an inmate was talking about how he was being ordered to sell drugs to kick up to a higher-ranking gang member in our facility.